Returns Refunds and Cancellation

Non-Returnable Products:

At Dayal House, items purchased through our website (www.dayalhouse.com) are generally non-returnable due to the nature of the products. However, we strive for complete customer satisfaction.

Damaged or Incorrect Items:

If you receive a product that is damaged, defective, incorrect, or expired, you may request a refund or replacement within 5 days of delivery. Please submit an image of the item and its defects via email to [email protected], along with your order details.

Customer Support:

For any concerns or dissatisfaction with your purchase, contact our Customer Support Team at +91 8797626262, available daily from 10 AM to 5 PM. You can request a refund or replacement for damaged, defective, incorrect, or expired items within 5 days of receipt.

Order Cancellations:

You can initiate an order cancellation by emailing [email protected]. Cancellation requests must be made before the product(s) are ready for shipment. The ability to cancel an order depends on the order's processing status. Successful cancellations will result in a full refund to the original method of payment. Once an item is ready for shipment, it cannot be cancelled.

Refunds Policy:

Refunds are processed within 7-10 working days after a successful cancellation. Payments made via credit card or net banking will be refunded to the same account. The management's decisions regarding damaged or defective products and refunds are final.

Policy Modifications:

The management reserves the right to modify or alter these conditions and policies at any time without prior notice. Changes will be binding and final.

This policy ensures that our customers have a clear understanding of their rights and our procedures regarding returns, refunds, and cancellations, aiming for transparency and customer satisfaction.

Shipping & Payment Policy

We endeavour to dispatch all products ordered within 48 hours after the order has been placed and accepted by us. You will be given an indication of the expected delivery time when you place your order online. Dayal House insures each order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as evidence of delivery and fulfillment of your order.

 DELIVERY CHARGES(based on selection) All domestic orders are delivered for free of charge

 ADDITIONAL CHARGES There are no additional charges. The total payable amount is indicated on the individual items.

 DELIVERY TIME This may vary depending on the delivery location and services of our logistics partner. However, we endeavour to deliver orders within 4 to 7 Business days (excludes public holidays)

 DELIVERY AREAS We deliver PAN India, For further information please call us on 8797626262 10 AM to 5 PM, Monday to Saturday on business days (excludes public holidays) or write to us at info.com

 PAYMENT MODE You can pay by Cash on Delivery (COD), Online through Internet banking, Visa, MasterCard, American Express, Maestro, Debit cards, IMPS